Privacy Policy
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website biglab.credit (hereinafter referred to as the “Site”), as well as our services related to mortgage lending in Dubai (hereinafter referred to as the “Services”). Please read this Privacy Policy carefully.
1. What Information Do We Collect?
We may collect the following types of information:
Personal Information You Provide Directly to Us:
- Contact Information: Name, email address, phone number, postal address.
- Financial Information: Income, credit history, bank details, information about assets and liabilities.
- Property Information: Information about the property you want to purchase or refinance, including address, value, and property type.
- Identification Information: Copy of passport, Emirates ID, visa, and other identity documents.
- Mortgage Application Information: All information required to complete and process a mortgage application.
- Any other information you voluntarily provide to us.
Information We Collect Automatically:
- Usage Data: IP address, browser type, operating system, pages you visit on the Site, time and date of visit, and other statistical data about usage.
- Cookies and Other Tracking Technologies: We use cookies and other tracking technologies to improve the functionality of our Site and provide you with a personalized experience. You can manage your cookie settings in your browser settings. Details on how we use cookies can be found in our [Cookie Policy – if there is a separate policy, add the link].
2. How Do We Use Your Information?
We may use your information for the following purposes:
Providing and Improving the Services:
- Processing your mortgage application.
- Contacting you regarding your application.
- Finding suitable mortgage options for you.
- Improving the quality of our Services and Site.
- Providing technical support.
Marketing and Advertising Purposes:
- Sending you information about our products and services, as well as special offers that may be of interest to you.
- Personalizing your experience on the Site.
- Analyzing the effectiveness of our marketing campaigns.
- You can opt out of receiving our marketing communications at any time by following the unsubscribe instructions contained in our emails or by contacting us directly.
Complying with Legal Obligations:
- Complying with applicable laws, regulations, and regulatory requirements of the UAE, including legislation on anti-money laundering (AML) and combating the financing of terrorism (CFT).
- Responding to requests from government authorities.
Protecting Our Rights and Interests:
- Preventing fraud and other illegal activities.
- Protecting our intellectual property.
- Resolving disputes.
3. Who Do We Disclose Your Information To?
We may disclose your information to the following categories of recipients:
- Banks and Other Lending Institutions: We disclose your information to banks and other lending institutions to assess your mortgage application and provide you with a mortgage loan.
- Real Estate Appraisers and Other Service Providers: We may disclose your information to real estate appraisers, legal advisors, and other service providers who are necessary to process your mortgage application.
- Government Authorities: We may disclose your information to government authorities if required by law.
- Affiliates: We may disclose your information to our affiliates, who are also obligated to comply with this Privacy Policy.
- Third-Party Service Providers: We may use third-party service providers to process your information on our behalf. These service providers are obligated to protect your information and use it only for the purposes we instruct them to.
- In the Event of a Merger, Acquisition, or Sale of Assets: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the buyer.
4. How Do We Protect Your Information?
We take reasonable security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Using encryption to protect your information when it is transmitted over the Internet.
- Storing your information on secure servers.
- Limiting access to your information only to those employees who need it to perform their job duties.
- Regularly training our employees on privacy protection issues.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with any legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information and the purpose of its processing. After the retention period expires, we will securely delete or anonymize your information.
6. Your Rights
You have the following rights regarding your personal information:
- Right of Access: You have the right to request access to your personal information that we hold.
- Right to Rectification: You have the right to correct inaccurate or incomplete personal information that we hold.
- Right to Erasure: You have the right to request the deletion of your personal information if there is no legal basis for its continued storage.
- Right to Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us by email at info@biglab.credit.
7. International Data Transfer
Your personal information may be transferred to and stored in countries located outside the UAE. In such cases, we will ensure that your information is protected in accordance with applicable data protection laws.
8. Links to Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy policies or content of these websites. We encourage you to review the privacy policy of each website you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Site, and the effective date will be changed at the top of this Policy. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at: info@biglab.credit
11. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically Federal Decree-Law No. (45) of 2021 Regarding the Protection of Personal Data (PDPL). Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts of Dubai.
